Customer Service Administrator

Executive Mandate Specification

Role: Customer Service Administrator

Location: Derby

Hours: 9.00-5pm

Type: Permanent

2fawcett are currently recruiting for a Customer Service Administrator for a business based in Derby. This is a new opportunity for a growing team.

Duties:

• First point of contact for customers - assist with any enquiries
• Provide support via telephone, messages and post to clients
• Process high volumes of orders
• Handling any complaints and dealing with them efficiently
• Processing returns
• Assist with any other ad-hoc administration tasks

You will ideally:

• Previous experience within a similar role
• Excellent IT skills
• Willingness to support the whole team
• You are confident in communicating professional at all levels
• Furthermore you are able to prioritise workload efficiently

Job Types: Full-time, Permanent

Salary: Up to £24,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Free parking
• Life insurance
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Derby: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship