Service Support Manager

Service Support Manager

Ellesmere based

Salary: £40,000 with car allowance of £650 per month

37 hours Monday to Friday

25 days holiday plus bank holidays

Access to flexible benefits & discounts

Employee Assistance Programme

4 x life assurance

Salary sacrifice contribution pension scheme

Main Responsibilities

• Support all Service Sales and P&L for the Customer Service functions together with other colleagues
• Provide short and long term forecast for P&L’s you are responsible for
• Provide monthly reports for the Service function to the management team
• Support sales development towards setting targets including parts, contracts and maintenance
• Cooperate with central services where applicable
• Assess and adjust profitability of maintenance contracts and continually improve
• Develop a standard way of working for more efficiency
• Drive abilities for innovative business solutions, targeting the life cycle of the customer
• Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety trainings and programs together with key stakeholders
• Provide support to Technical Support Manager and functions
• Actively participate in the budget and strategic planning of the business unit
• Actively participate in the transformation from product- to service culture
• Develop and optimise service operations on both field and workshop to ensure the lead time, local parts supply chain, quality and efficiency
• Measure, communicate and improve key performance indicators, support continuous improvement and best practice, share activities at and across Market Areas
• Ensure implementation and continuous improvement of Services Management System
• Manage and motivate teams as driven by business needs
• Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice
• Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as require.