Customer Service Advisor

Executive Mandate Specification

Customer Service Advisor
Scottish Nursing Guild (part of Acacium Group)
Belfast
Permanent, Full Time - Working shifts between 7am - 10pm - Monday to Sunday
£22,675pa + bonus potential (£23,100 OTE) + additional unsociable hours uplift

Unlock your potential
Are you hard-working, organised, and personable, with a passion for working in a people-focused environment? Do you want to develop your career in an organisation where you are truly valued and not just a number?
If you are looking for an opportunity where you can put your customer service skills into practice and make a serious difference on business growth within a marketing leading, fast-growing and award-winning global business- then look no further!
Part of Acacium Group, Scottish Nursing Guild have over 35 years’ experience in responding to last-minute requirements bringing exceptional nurses to NHS and private healthcare organisations. Our service is fast, reliable, professional and most importantly trusted. We care passionately about our nurses and the difference they make to the lives of patients and clients.
As our Customer Service Advisor, you will support the operations functions, liaising between our NHS and private healthcare clients and our workers. You will be coordinating the placement of our nurses and healthcare support workers into our client’s shifts, often at very short notice, whilst supporting the growth of our client and nurse database.
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Everyday you will…

• Answer telephone calls and emails from clients and inputting new shift information onto our bespoke software.
• Make outbound calls to our workers in order to gain their availability for current and future shifts and encourage ongoing worker compliancy
• Take inbound/ make outbound calls to workers in order to book them into shifts at hospitals and other clinical settings, ensuring their skillset matches the shift requirements
• Make outbound calls to clients to confirm worker details, establish additional demand, promote nurse availability and enhance client relationship to support business growth

What’s in it for you?
**We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
• Opportunities to enhance your experience and skillset by moving across the global organisation with over 20 different brands
• Pension scheme matching up to 5%
• Gym Flex – discounted gym memberships which are UK wide
• Regular team socials
• Discounts on restaurants, shops, bars and cinemas
• Life Assurance, Critical Illness Cover and Private Medical Insurance
• Free flu vaccinations
• Annual company holiday for top performers

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Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people’s lives!
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To thrive in this role, you must ideally have...

• Exceptional customer service skills
• Excellent communication skills, both written and verbal
• The ability to be proactive, to multitask, prioritise, work well under pressure and to deadlines
• Be comfortable with lone working

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Our Inclusion Commitment:
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
Location: BT1,Belfast, Belfast BT1

Location: BT1,Belfast, Belfast BT1

Job Types: Full-time, Permanent

Salary: £22,675.00 per year

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship