Technical Support Analyst (2nd & 3rd Line)

Executive Mandate Specification

• Level 1 - 3 hardware & software support.
• Provide hardware support for desktops/laptops/tablets/peripherals/telecoms/thin client/mobile devices.
• Software core build application support for lifecycle of current apps & new introductory apps.
• Operating system support for Windows & IOS platforms.
• Use ITSM Service Now tooling for all Incidents, user requests and changes.
• Ensuring SLAs are not breached, and all administration tasks are within the accepted conduct and governance guidelines.
• Project work within UK Client Services scope.
• Strong customer services competencies.
• Effective communicate skills – written & verbal.
• Positively driven as a team member and individual.
• Strong experienced Windows/MS Office and Messaging products.
• Experienced within the Banking or Financial Sector. (Advantageous)
• Mobile device platform support.

Job Types: Full-time, Temporary contract
Contract length: 6 months

Pay: £300.00 per day

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship