CSR (Customer Service Representative)

Executive Mandate Specification

CUSTOMER SERVICE ASSISTANT MANAGER

We are recruiting for an experienced Customer Service Representative to join our friendly, professional and busy team at our Penge Branch. We would love to hear from you if you are an experienced CSR from a contact or call centre background and you are adept at dealing with a high volume of customers in a professional and sensitive manner. Whilst in depth training will be given, a proven track record is a must for this position.

Customer service and experience is right at the core of our business so we need our CSR to have the highest regard and commitment for each and every customer. We value our staff and provide training and learning opportunities as well as always doing our utmost to promote from within.

The company has been successfully operating for 70 years plus and has 12 locations in London and the south east of England representing Nissan, Hyundai, Fiat, Alfa Romeo, Jeep, Abarth, Renault and Dacia.

THE CANDIDATE:

* Previous/current similar customer service department experience required.

* Previous/current contact or call centre experience required.

* Excellent verbal and written communication skills.

* Self motivation, passion and a clear desire to succeed.

* Capable of working effectively within a team environment.

* Strong organisational and time management skills.

* Previous/current supervisory experience.

KEY RESPONSIBILITIES

* Oversee the day to day management of the customer service department.

* Manage all customer service enquiries from all sources (email, phone, web and post).

* Take ownership of customer issues.

* Liaise with with all relevant internal departments to ensure that business response times

are adhered to and resolution is achieved.

* Manage the in-house customer service database and archive system.

* Monitor and respond to Google reviews in a timely and professional manner.

* Understand and observe the Company’s Quality Policy.

* Follow operational procedures and working instructions applicable to this role.

* Review and suggest improvements/changes to the customer service function.

BENEFITS:

* Competitive salary.

* 22 days annual leave.

* Company pension scheme.

* Attendance bonus upon completion of probationary period.

* Initial and ongoing comprehensive training on all aspects of the role, responsibilities,

company brands, departments and structure.

Job Type: Full-time

Salary: £26,000.00-£28,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Work Location: In person

Application deadline: 02/04/2023
Reference ID: CSRMCW2023

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship