Fulfilment and Customer Service Coordinator

Executive Mandate Specification

Andre Michael is a wholesale jewellery business supplying to the retail jewellery shops throughout the UK and Ireland. Established for nearly 10 years, we have built a business with strong foundations and longevity in mind.

We're looking for a new Fulfilment and Customer Service Coordinator, to join our expanding jewellery company This is a full time office-based job. (unable to work from home).

Duties include but not limited to

· Customer service via email and telephone.

· Overseeing communication with customers on social media platforms.

· Processing returns, exchanges and repairs.

· Pack and dispatch orders using Royal Mail and other systems

· Quality control of products and fulfilment process

· Managing stock levels

· Place customer orders via our suppliers.

· Assist manager with ad-hoc tasks

What we're looking for

· An enthusiastic and confident team player.

· Proven customer service experience with a positive and friendly approach

· A great phone manner with the ability to speak with clients and customers in a relaxed and helpful manner

· Someone who is extremely organised.

· Strong attention to detail.

· Ability to switch between tasks day to day, depending on the needs of the office

· Someone who enjoys a busy, fast-paced work environment

· A self-driven individual who is great at managing their workload to meet deadlines

· A confident communicator looking to work as part of a close-knit team

· An interest in Jewellery.

Location

Our Hatton Garden Office

Hours

Monday - Friday, 9:00am - 5:00pm

Contract

Full Time

Job Type: Full-time

Salary: £25,000.00-£27,500.00 per year

Schedule:

• Monday to Friday

Experience:

• Customer Service: 3 years (preferred)

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship