SMS Chat Agent. (Part Time)

Executive Mandate Specification

All Points North Publications Ltd are looking for a creative and open-minded individual to join our team as an SMS Chat Agent working primarily weekends and evenings. This position is ideal for students or people who want to earn a little bit more.

Main duties will include:

• responding to inbound messages;
• moderating inbound traffic;
• taking customer service calls for our range of services;
• taking credit/debit card payments;
• ensuring that the services are compliant with regulatory standards.

Hours are on a rotating shift basis:

Week 1 - 7am to 3pm Sat & Sun
Week 2 - 3pm to 11pm Sat & Sun
Week 3 - 11pm to 7am Fri & Sat

No experience is necessary as full training will be given, applicants must have an above average typing speed, which you will be required to prove by means of a speed typing test to progress your application.

There are a variety of company incentives on offer ranging including staff discount at our variety of Leeds-based venues, which includes: The Viaduct Showbar, Bar Fibre, The Bells Serviced Apartments and Briggate Hotel.

Training must be completed during 9am to 5pm Monday to Friday, once training is complete you will have the freedom to work from home if you wish.

Some of the services we provide are for the LGBTQIA+ market, and as such all candidates should feel comfortable supporting our entire client base.

Please include a short cover letter with your CV stating why you think you would be ideal for this role, feel free to highlight any previous experience working nights or within the industry.

Job Types: Part-time, Permanent
Part-time hours: 20 - 25 per week

Salary: £10.50-£11.00 per hour

Benefits:

• Casual dress
• Company events
• Employee discount
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekends only

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Leeds City Centre, West Yorkshire: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Shift availability:

• Day shift (required)
• Night shift (required)
• Overnight shift (required)

Work Location: Hybrid remote in Leeds

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship