Customer Experience Leader

Executive Mandate Specification

WHAT WE LOOKING FOR

Chatty and always smiling, you have that special something that puts people at ease. Even on the rainiest of days, your personality shines through. Always looking for ways to improve, you’re proactive, professional and know the importance of putting the customer first. Sound like you?

Everyone has a memory of McDonald’s. What we want to do is make sure they’re always fond ones. That’s where you come in. Customer Experience Leaders guarantee that every customer who walks through their restaurant door is welcomed, has everything they need and leaves feeling special. You’ll spot and quickly fix any problems that may affect the customer experience. You also know what makes people happy and will go out of your way to make feel good moments they won't forget.

To help you along the way, we offer Customer Service Apprenticeship (Level 2) – a perfect choice if you are keen to develop your skills, knowledge and behaviours – with a nationally recognised qualification to show for it.

Job Type: Full-time

Salary: £10.65-£12.00 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Sick pay
• Store discount
• Wellness programme

Flexible Language Requirement:

• English not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Work Location: In person

Reference ID: Female

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship