Field Network Operations Engineer

Executive Mandate Specification

Field Network Operations Engineer

Full-time Permanent Salary £25,000 - £28,000 DOE

37 ½ hours per week, usually Monday to Friday 9am - 5.30pm (Flexi Hours)

Based at the head office in Stafford Park, Telford

Benefits include on-site parking, private healthcare, corporate gym membership, company van, company laptop, phone and uniform, monthly Friday socials, incentives and staff day outs

Key duties and responsibilities will include:

• Setup and install customer telephone systems, routers and other equipment on-site and obtaining the relevant documentation for sign off.
• Conduct site surveys including hosted systems, door entry, and broadband
• Handling and prioritising level 2 tickets related to customer faults and achieving resolutions within agreed SLAs (where required).
• Assist in troubleshooting and repairing assigned systems in conjunction with colleagues and distributors to ensure timely and effective remedies.
• End-to-end problem isolation and troubleshooting of service quality issues.
• Comply with change control procedures to ensure satisfactory conclusion of change requests and minimising downtime.
• Work closely with the sales order processing team, and other colleagues or distributors, in troubleshooting problems.
• Complete assigned daily tasks to ensure optimal network performance and end service for customers.
• Work on special projects as assigned from time to time.
• Establishing and maintaining IT and digital communication infrastructure, including wireless or LAN networks, and software, including email, user logins and passwords.
• Adhere to client policies, including but not limited to IT Security and GDPR Policies.
• Support potential out of hours work that may be required to maintain or upgrade the core network and systems.
• Undertake any other reasonable requests asked of you to support the business and its operations.
• Basic training on systems relevant to customer’s needs.

Person Spec

Qualifications/Experience:

• Understanding of routing protocols (Desirable)
• Working understanding of Ethernet IP, MPLS, QoS and VPN
• Installation and implementation of various network devices and cat 5 systems
• Service restoration for complex faults, technology and solution based
• Competent in the setup, operation, and maintenance of network equipment and software programmes
• Able to work closely with network engineers to facilitate proper operation, maintenance, and restoration of high-speed data networks
• Must possess a valid driver's license and a satisfactory driving record
• Potentially stay in hotels from time to time for installations further afield.

Key skills & Attributes:

• Self-starter with a focus on solving problems and providing solutions
• Solid organisational ability and a high attention to detail
• Customer-centric approach to service delivery
• Consistent exercise of independent judgment and discretion in matters of significance
• Good written and verbal communications skills
• Problem solver and solution provider
• Training able to be given

Job Types: Full-time, Permanent

Salary: £25,000.00-£28,000.00 per year

Benefits:

• Company events
• Company pension
• Flexitime
• Free parking
• Gym membership
• On-site parking
• Private medical insurance

Schedule:

• Flexitime
• Monday to Friday

Application question(s):

• Do you mind staying away in hotels from time to time?

Experience:

• Telecommunication: 1 year (preferred)

Willingness to travel:

• 75% (preferred)

Work Location: On the road

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship