Customer Service / Personal Banker

Executive Mandate Specification

Hiring for One of the Leading Indian Bank

SHould have minimum 6-8 months experience in UK

Salary Range 20-22k Annually

JOB ROLE

MAIN RESPONSIBILITY

To assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients’ relationships.

JOB RESPONSIBILITY

● Identifies and pursues sales opportunities through client referrals, Bank’s internal networks, corporate relationships, and personal network.

● Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes Bank’s UK as the preferred provider of banking services.

● Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client’s behalf.

● Identifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building.

● Fosters and maintains a welcoming, professional and service oriented atmosphere within the banking hall.

● To support the branch’s business development initiatives by promoting and attending business development and sales events.

● To process ‘new account’ applications including NRI, postal service and other miscellaneous service requests.

● Preparation of DCS for service requests.

● To handle all postal service requests.

● To prepare AML Risk Matrix and checklists for account opening.

● Responsible for logging and maintenance of the postal register

CANDIDATES SHOULD BE AVAILABLE IN UK

Student Visa/ Post Study Work Visa - Would NOT be considered for this Role

Job Types: Full-time, Permanent

Salary: £20,000.00-£22,000.00 per year

Schedule:

• Day shift

Application question(s):

• Are you currently based in UK?
• Which Visa do you hold?

Experience:

• Banking/ Customer Service: 3 years (preferred)

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship