Executive Appointment Mandate
ID: EX-1008613387458
Welcome Host - Rugby Talent Bank
Compensation Bracket
£24,777 - £24,777
Tenure & Discipline
Executive Full-Time
Jurisdiction
United States
Statutory Visa Pathway
US Immigrant / H-1B
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Official Verified Employer • $0 Candidate Fees
Executive Mandate Specification
We are recruiting for a Welcome Host at Rugby!
What are the essentials of the job?
- Working in partnership with the On Board and Station teams to provide all of our Customers a safe, relaxing journey, dealing with them in a welcoming, friendly and professional way.
- To be a key player within the Customer Experience Team in providing the highest level of service encompassing the roles and responsibilities of the Security & Revenue Protection Team.
- To protect our company revenue and increase our market shares by delivering excellence in Customer Service.
- Carry out all roles as requested by the Management team.
- Communicate effectively with other On Board and Stations teams to create an amazing customer experience whilst being safe, always ensuring your own personal safety and that of others at all times.
- Assist customers with their travel needs, ensuring that at all times, concise and accurate information is provided.
- Assist in duties at times of service disruption and emergencies ensuring that appropriate advice is relayed to customers.
- Provide as much assistance and information as possible to customers who are inconvenienced, use your initiative and empowerment when finding solutions to customers and other people's problems.
- Ensure customers are encouraged to seek clarification of details, which they are unsure.
- When you have the opportunity for enhancing a product sale ensure this is positively acted upon.
If successful, you will be placed in a Talent Bank, and offered a role as and when they arise. If you have applied in the last 6 months, please do not reapply.
Please upload a CV with your application.
At Avanti West Coast, we value the differences that make each of us unique! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability and sexual orientation.
Everyone who joins Avanti West Coast becomes part of our close knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are welcomed, recognised, accepted and put to good use!
Statutory Executive Benefits & Governance
- Executive Health, Vision & Dental Coverage with Global Provider Options
- Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
- Annual Discretionary Performance Incentive & Long-Term Equity Participation
- Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
- US Department of Labor & E-Verify Work Authorization Sponsorship
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