2nd Line Support Engineer

Executive Mandate Specification

We are recruiting on behalf of a next gen software company who have a vision for the future of broadband; their team are building to increase consumer and enterprise value across the rapidly growing internet broadband sector by redefining approaches to automation, analytics, and improved tooling.

Duties and Responsibilities:

· Providing 1st, 2nd and some 3rd Line technical support, responding to incident and service requests from customers by telephone, email and monitoring system alerts

· Ensuring all new tickets are responded to within SLA

· Communicate proactively with customers as required - keeping them informed and updated.

· Maintain customer documentation in relation to hardware, software configurations and standard build information

· Accurately record time entries and update tickets as they are worked on

Skills and Experience:

· Good troubleshooting and fault-finding skills

· Good customer service skills

· Good telephone manner, typing and grammar

· Experience of supporting currently supported MS operating systems- Server & Workstation. Configuration and troubleshooting.

· Experience of supporting MS 365 applications (Office, SharePoint, OneDrive)

· Understanding of Azure Active Directory, Group Policy, DHCP and DNS

· Email - MS Exchange & 365 administration and configuration

Job Types: Full-time, Permanent

Salary: £30,000.00-£35,000.00 per year

Benefits:

• Company pension
• On-site parking
• Private medical insurance
• Work from home

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Yearly bonus

Work Location: Remote

Application deadline: 03/02/2023
Reference ID: SE/Jan22/C

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship