Customer Experience Co-ordinator
Executive Mandate Specification
Established in 1968, a family owned, British Manufacturing Company based in Dudley, West Midlands; Midtherm Flue Systems prides itself on the quality of its UK manufactured goods. We have an new opportunity for an experienced, self-motivated Customer Experience Co-Ordinator
A dynamic role, based on our Trade Counter, with responsibility for handling customer complaints from receipt to resolution; serving customers at our Trade Counter and processing Returns of Goods. Pro-actively delivering an effective customer relations service in a fast moving, manufacturing environment, seeking to minimise customer complaints and support on-going business improvements.
Ideally, apart from your customer service experience, you will also have worked in a manufacturing environment.
In return for your skill, experience, energy and enthusiasm we offer a long term career opportunity and pay commensurate with experience.
Have a look at our website Midtherm.com to see what we’re all about and please contact me for a Job Description and send your CV to Ellen Morley, HR Director: ellen.morley@midtherm.com by Friday 21st April 2023.
Midtherm Flues Limited, Midtherm House, New Road, Netherton, Dudley, West Midlands, DY2 8SY
Job Type: Full-time
Salary: £10.42-£12.00 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Dudley, DY2 8SY: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Application deadline: 21/04/2023
Reference ID: MFS/CustExpCo-ord/EM
Statutory Executive Benefits & Governance
- Executive Health, Vision & Dental Coverage with Global Provider Options
- Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
- Annual Discretionary Performance Incentive & Long-Term Equity Participation
- Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
- US Department of Labor & E-Verify Work Authorization Sponsorship
