999 Call Handler

Executive Mandate Specification

Are you seeking a rewarding career, where you support your community and the people within it?

We are currently recruiting for our emergency response control centre for firefighter controllers to join our established teams take and manage 999 and non-emergency calls across Bedfordshire.

Within this role our teams’ action incoming calls, mobilise crews and appliances whilst working in conjunction with other Blue light and local agencies.

What we offer

We offer a comprehensive training program to start your career with us. The training problem will equip you with the skills and knowledge to become an effective member of our team. You will work through your competencies with the aid of your trainer and buddy, ensuring comprehensive knowledge and support is given to you at every stage of your development.

Our starting salary for this post is £22,981 rising to £30,632 after training and progression.

You will also have access to many benefits when joining Bedfordshire Fire and Rescue, including:

• Ongoing paid training and development
• Generous Pension Scheme
• Free onsite gym and parking
• Subsidised canteen
• Local and national discount scheme
• Wellness programs
• Employee support programs

About you

You will be attentive and have a keen eye for detail. You will enjoy working within a fast-paced team environment and have passion for supporting others in heightened emotional situations.

You will also hold GCSE Maths and English at grade 4-9 or A to C and be available to work on a 42-hour week shift pattern on a 4 shift on rotation .

We are an equal opportunities employer that welcomes applications from all sections of the community.

Bedfordshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People and all staff and volunteers are expected to share this commitment.

When completing your application please read the attached recruitment pack and refer to the Job description and person specifications when completing your supporting statement as this will form a critical part of your application.

Job Types: Full-time, Permanent

Salary: £22,981.00-£30,632.00 per year

Benefits:

• Bereavement leave
• Canteen
• Casual dress
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Flexitime
• Free parking
• Gym membership
• Life insurance
• On-site gym
• On-site parking
• Sabbatical
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Day shift
• Flexitime
• Night shift

Licence/Certification:

• CSCS (preferred)
• Confined Space High Risk with Rescue (preferred)

Work Location: One location

Reference ID: Control 1

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship