Customer Service Assistant

Executive Mandate Specification

There’s every chance you’ll have eaten our food, so why not share our success and come and work for us? Bidfood is a leading wholesale food distributor and the preferred supplier for over 60,000 customers across the UK, ranging from pubs to schools, from restaurants to care homes and everything in between.

From Lands End to John O’Groats, whether our customers want just a teaspoon or a full range of catering supplies, we’ll supply their needs. We work as a team to provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialties. We believe in our food, and we know that our people are so very important in our success. Working for us, you’ll not be just a number; you’ll be part of an inspiring team where your views count.

This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will handle and resolve a wide range of customer services issues on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.

You’ll also manage a range of credit requests, so you’ll accuracy needs to be important. Your proactive and collaborative nature will ensure you can take on and resolve and other administration requirements that arise. The role includes dealing with all customer queries and liaising especially with the transport department.

You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail and organisation will be excellent, backed up with strong IT and finance skills. This is a key role to the overall depot and the main link within all departments.

Success in this role will utilise all your influence and impact with colleagues right across the depot, to ensure a shared commitment to the highest standards of customer service.

This role is 37.5 Hours a week.

Job Types: Full-time, Permanent

Salary: Up to £23,999.99 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Wellness programme

Schedule:

• Day shift
• Holidays

Ability to commute/relocate:

• Tonbridge: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (required)

Work Location: One location

Application deadline: 17/02/2023

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship