Customer Service

Executive Mandate Specification

Job Title: Customer Service Advisor

Salary: £22,500

Location: London

The Bionic Group

At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance.

By creating a one-stop-shop for all business essentials, our purpose is to ‘earn the lifetime loyalty of British businesses’.

About the Role

We are a looking for an enthusiastic, customer focused individual to join our Customer Service team, based out of our London HQ.

The Customer Service Team is responsible for ensuring our customers have a great customer journey with Bionic. This is an excellent opportunity for an individual to join a high performing team within a rewarding department – offering great personal development and training.

Day to day Responsibilities

• Answering and replying to customer calls and emails
• Maintaining a positive, empathetic, and professional attitude toward customers
• Updating queries/complaints with high-quality notes
• Carrying out any inquiries if the customer isn’t happy
• Working towards targets such as inbound call volume
• Ensuring customer satisfaction and providing professional customer support
• Meeting regulatory standards, such as Data Protection and FCA Guidelines

The Team

Our Customer Service team is the leading factor towards bringing to life Bionic’s mission of ‘Earning the lifetime loyalty of British businesses’. By supporting our customers with any and all questions and queries, they ensure we deliver on the world-class human service that Bionic is known for.

Requirements

About You

• Prior experience in a customer service role
• Exceptional written English skills
• Excellent telephone manner
• Developed time-management skills
• Proven problem-solving skills
• Energy industry experience is a bonus

NB: If you have not heard from a member of our Recruitment Team within 14 days of your application, please assume you have been unsuccessful at this time.

Job Type: Permanent

Salary: £22,500.00 per year

Benefits:

• Discounted or free food
• Wellness programme

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship