IT Services Technician
Executive Mandate Specification
IT Services Technician
Salary £23,000.00 (pro rata for part-time)
Opportunity to earn more with overtime and shift allowance
We have an exciting opportunity at our Willenhall Depot, for an IT Services Technician who will work as part of a team to secure and support all aspects of the companies IT infrastructure. We are looking for someone who will enjoy working as part of a small team and has great attention to detail.
A.F. Blakemore & Son Ltd is the 44th largest privately owned business in the UK. This forward thinking family-owned business began life in 1917 as a counter-service grocery store, and has grown from these humble beginnings into a company that now employs more than 7,200 people with a turnover in access of £1 billion. We are the largest division of SPAR UK, owning 280 SPAR stores and serving more than 960 in total across England and Wales. The company is also a member of the Unitas Wholesale group and a significant supplier to the independent grocery sector across the UK.
A.F. Blakemore has always been committed to developing a loyal and dedicated workforce that is focused upon excellent customer service and behaving with honesty and integrity.
Key accountabilities
Administer Service Desk support queries via Email/Portal & telephone calls
- End user IT Support
- Software Compliance
- Dealing with both internal & external customers
- Build & deployment of PCs & Laptops
- Support various Wireless equipment and applications
- VOIP administration & some hardware implementation
- Security maintenance on LAN/WAN based machines – encryption, Anti-Virus & patch management
- Work closely with both business and IT colleagues
- Ensure documentation is current and up to date
- Out of Hours Support Rota
- Supporting multiple depots when required, both local and remote
Generic Responsibilities
Ensure compliance with “The Blakemore Way” and appropriate levels of the competency framework- Maintain employee and organisational confidentiality in line with the Data Protection Act / GDPR
- Demonstrate commitment to equality and diversity
- Comply with Health and Safety responsibilities in line with the Company Health, Safety and Environmental Policy
- Comply with all other policy and legal requirements in relation to role
Key knowledge, skills, experience and qualifications required
Essential
- Good telephone and communication skills
- Documentation & knowledge transfer
- Experience of end user IT support
- Working knowledge of Windows OS
- Microsoft Office, Service Desk applications & Remote Administration tools
- Basic Cyber Security awareness
- Full clean Driving License
Desirable
- Active Directory & Windows Server
- Knowledge of ITIL
- Office 365
- Wireless Technologies
We can offer you:
- Early access to your pay through ‘EarlyPay’
- 24/7 access to your payslips and Rotas via HR/Payroll portal
- 10% Staff Discount in our SPAR stores
- Access to our colleague benefits scheme which offers a wide range of high street retail, holiday & leisure discounts
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
- Company Pension Scheme
- NEST pension scheme
- Extra Holidays - Purchase Scheme
- Cycle to work - Bicycle purchase scheme
- Long Service Awards (e.g. 25 years service is £500 in vouchers and extra 4 weeks paid leave)
- Free Uniform
Location: Willenhall with travel required
Statutory Executive Benefits & Governance
- Executive Health, Vision & Dental Coverage with Global Provider Options
- Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
- Annual Discretionary Performance Incentive & Long-Term Equity Participation
- Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
- US Department of Labor & E-Verify Work Authorization Sponsorship
