Contact Centre Agent

Halliwell Jones (Warrington) is looking for a Contact Centre Agent.

Your role

The position is located at our Warrington Centre which is a fantastic modern facility including BMW and MINI Showrooms, Aftersales and Bodyshop.

Your responsibilities:

• To deal with on a daily basis all inbound service calls for the group’s service centres in relation to service booking and other service-related items.
• To make outbound calls in relation to promotions, seasonal campaigns, service follow-up work and other service-related items.
• To maximise the revenue of the Group service departments through the upsell of products and services as well as the handling of customer objections.

Your profile

• Previous experience in a similar role working for a prestige brand.
• Excellent customer service skills.
• Reliable and focused.
• Ability to work well under pressure and tight deadlines.
• Ability to work within a team environment.
• Excellent attention to detail.
• Proven track record in telesales.
• Ability to use own initiative.
• Experience communicating with Senior Management.
• Technician Background (Desirable but not essential).
• Service Advisor Background (Desirable but not essential).
• Ability to work weekends.

Rewards

• 22 days holiday plus bank holidays AND your birthday off!
• Employee Car Scheme
• Family-run business and friendly culture
• Specialist training with BMW UK
• BMW accreditation
• Ongoing development and achievable career paths
• Life Assurance Scheme