Customer Service Advisor

Executive Mandate Specification

Customer Service Advisor

We are currently seeking a motivated and friendly Customer Service Advisor to join our team and provide exceptional support to our contractors. In this role, you will be responsible for assisting with any queries or concerns they may have whilst working on a temporary assignment.

Responsibilities:

• Responding to incoming calls and emails , and resolving any issues they may have in a timely and professional manner
• Providing clear and accurate information regarding our services and policies
• Handling complaints effectively and working towards a satisfactory resolution for all parties involved
• Maintaining accurate and up-to-date records of all interactions with contractors
• Staying up-to-date with changes to legislation and regulations relevant to umbrella contracting, and communicating any changes to contractors as needed
• Continuously improving the customer service experience by identifying areas for improvement and providing feedback to management

Requirements:

• Proven experience in a customer service role, preferably in a call centre or similar environment
• Excellent communication skills, both verbal and written
• Empathetic and patient, with a positive attitude towards problem-solving
• Ability to multitask and work efficiently under pressure
• Experience with CRM software and basic computer skills are essential
• Willingness to learn with full training provided

If you have a passion for providing excellent customer service and enjoy working in a fast-paced, dynamic environment, we would love to hear from you.

Job Type: Full-time

Salary: £24,000.00-£26,000.00 per year

Benefits:

• Casual dress

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Liverpool: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Customer Service Advisor

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship