Customer Service Assistant

Executive Mandate Specification

Customer Service Assistant (Betting) - PAID TRAINING

A customer service assistant with Britbet is a customer service based role, which involves placing bets on behalf of customers and in turn paying out winning ticket/s at the Sunderland Greyhound Stadium. This requires the use of a touchscreen terminal to navigate around the different races and bet types.

We ask that upon your application, you have looked at the below racing dates on the below link and are able to commit to at least 2 days a week.

https://www.sunderland-greyhounds.co.uk/

Role duties;

• To use the betting terminals to take bets from customers (training provided on the system)
• Pay out guests who supply winning ticket/s
• Provide excellent customer service to racegoers
• Handle cash and cash up at the end of each race day
• Explain effectively, different bet types to customers (training provided)

Skills / Attributes;

• Good customer service experience
• Good mental arithmetic
• No prior knowledge of racing or betting needed
• Ability to deal with cash efficiently and total up at the end of each race day
• Confident relaying information to guests around bets and races after training
• Enthusiastic!

Pay Rate: £11.33 - £12.46 (hourly rate plus holiday pay)

If you are interested in this role, please submit your application as soon as possible to be considered and we will be in touch.

We hope to hear from you soon!

Job Types: Part-time, Freelance, Zero hours contract
Part-time hours: 5-15 per week

Salary: £11.33-£12.46 per hour

Benefits:

• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Tips

COVID-19 considerations:
In line with government rules

Experience:

• cash handling: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship