Membership Account Manager - Swindon, Wiltshire and Gloucestershire

As we celebrate our 200th year in 2023, we are increasing the investment in our Membership Team to ensure we meet the needs of our members for the next 200! Our 5 year Membership Strategy has been approved, so we are now getting ready to kickstart the extension of our membership services, drive an exciting event programme and deliver a range of impactful projects. To do this, we need great people to join our marvellous membership team! We are looking for individuals who want to work within this new, exciting, driven and engaging function - delivering the best of service to help an array of businesses grow a prosperous, successful & sustainable economy, where both Business & Community thrive.

We are now looking for a Membership Account Manager to join our team on a permanent, full-time basis to cover Swindon, Wiltshire and Gloucestershire

The Benefits

• Salary of up to £35,000 per annum, depending on experience
• Up to 10% discretionary bonus
• BHSF health cash plan scheme
• Pension
• Life cover (x4 salary)
• 25 days’ holiday plus Bank Holidays (rising to 28 days after 3 years’ service)
• Your birthday off
• 2 volunteer days each year
• Subscription to Headspace
• Cycle to work scheme

This is an unmissable opportunity for a talented account manager with a passion for achieving the best for their clients to join our outstanding business.

Our goal is for you to feel welcome the moment you join us. That’s why you’ll receive a comprehensive induction, which includes meeting our diverse teams, taking a tour of our beautiful facilities and helping us to learn what you need from us to be successful in your role.

So, if you want to play a vital role in helping to shape our business and drive future success, we want to hear from you.

The Role
As a Membership Account Manager, you will retain and grow Business West Membership across our Initiative and Specialist groups in Swindon, Wiltshire and Gloucestershire.

Supporting our membership development plan, you will engage members in our core strategic themes of innovation, skills and productivity, green, climate and international trade as well as in the design and the delivery of place-based projects.

Acting as a trusted advisor to members, you will create account plans to drive service, engagement and revenue growth, maintaining regular contact with our member organisations, at all levels.

Additionally, you will:

• Support the delivery of a range of member engagements and events
• Utilise membership to gather feedback
• Assist with the development and launch of new products
• Maintain up to date and accurate records

About You
To be considered as a Membership Account Manager, you will need:

• Experience managing and planning account portfolios at all levels
• Experience in professional client relationship management and negotiation
• Experience matching business requirements and needs to services or connections
• Experience hitting account management targets
• Experience using CRM Systems and other software to manage customer accounts
• Experience using LAER (listen, acknowledge, explore & respond)
• Excellent communication and interpersonal skills