Customer Services Administrator

Executive Mandate Specification

Here at CareCo, we’re all about making life easier for people. It gets us out of bed in the morning, and it sends us home at the end of the day knowing we’ve done our bit to help somebody with their day-to-day struggles.

As a retailer of mobility products, it is our goal to offer the greatest customer service that a company can offer to our customers.

Our Customer Services Department is responsible for communicating with our customers as clearly and effectively as possible, answering their queries and providing excellent customer service to ensure that their needs are continued to be met.

What are my responsibilities?

• Speak directly with customers, both over the telephone and email
• Maintaining and updating customer accounts on our system
• Managing courier claims and replacement orders
• Organising refunds and product return
• Liaising with other departments within the company where necessary

What skills are required?

• Ability to manage workload
• Problem solving skills are vital
• Empathy and understanding when talking to customers
• Strong computer skills
• Ability to multitask

What do CareCo offer you?

• £24,000 basic salary, with the possibility of it increasing to £27,000
• Full-time hours – 5-day working week that includes weekend work and may include bank holiday work
• 30-days annual leave (includes bank holidays) with extra days holiday for long-standing employees
• Employee assistance programme – 24-hour confidential helpline to support through any life issues (financial, legal, family, housing, alcohol, etc.)
• Access to CareCo's staff benefits package
• Free breakfast every pay-day and free fresh fruit every Wednesday
• Free on-site parking
• Free yearly flu jabs
• 25% colleague discount

Job Types: Full-time, Permanent

Salary: £24,000.00-£27,000.00 per year

Benefits:

• Casual dress
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Store discount
• Wellness programme

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Braintree: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location

Reference ID: Customer Services Admin - Braintree

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship