Customer Care Assistant/ Administrator

Executive Mandate Specification

Customer Care Assistant/ Administrator

Salary: £11 per hour

Hours: Monday to Friday (exact hours to be discussed at interview stage)

We have a new opportunity to join our busy Eastleigh Head Office as a Customer Care Assistant due to an expansion of the team.

What you will be doing:

• Allocate and log all customer queries, concerns or complaints in an efficient and professional manner at all times.
• Answer phone calls from customers and internal calls.
• Acknowledge all complaints within a timely manner.
• Document on Carsa Net any issues and updates.
• Book in any work required with local garages.
• To diarise all complaints so all customers receive an update and response within a timely manner.

What we are looking for:

· Previous experience in a similar role preferred

· Motor trade knowledge will be an advantage

· Experience in a customer service based role

· Be able to work under pressure

· Be organised and have excellent communication skills

Benefits:

• Birthday day off
• Death in service Insurance
• Opportunities for career progression
• On-the-job training
• Company pension scheme
• 28 days holiday including bank holidays rising to 30 after 3 years’ service and 33 after 5 years continuous service.
• Access to company share scheme so you will all be part of the journey of Carsa.

About us:

Newly founded in 2020 a business looking to change the way the consumer purchases their new vehicle. With many new dealers offering an online buying experience there are still millions of people who want to visit a sales forecourt without being hassled by the conventional stereotypical salesperson that the general public has grown to dislike.

Job Types: Full-time, Permanent

Salary: £22,880.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• On-site parking
• Referral programme
• Wellness programme

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Eastleigh, SO50 6RR: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (required)

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship