Client Service Associate (Aftersales), Old Bond Street
Executive Mandate Specification
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
Cartier - Client Service Associate (Aftersales), Old Bond Street
(permanent, full time)
HOW WILL YOU MAKE AN IMPACT?
- You will be responsible for welcoming each client, offering a personalized interaction
- You will understand the client request and identify appropriate solutions
- You will explain, in client-friendly language, technical explanations of services
- You will regularly liaises with workshop coordinators in order to find solutions to client issues
- You will monitor the Client Service orders and sales accessories linked with service
- You will knows and respects the repair flow: clients and creation data registration, estimates communication and approval, follow up, billing, stock process, payment collection
- You will ensure thorough client data capturing
- You will identify appropriate service recommendation for each client by advising clients on suggested service and product sales
- You will assist with maintenance of vault, filing, inventory, and general organization of supplies
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- You will have previous relevant experience of client service experience in luxury brand
- Fluent English, second language appreciated. Excellent verbal and written communication skills
- Client-focused, business acumen, strong solution driver
- Team player with a professional appearance & attitude
- Proactive and positive attitude towards colleagues and clients
- Ideally knowledgeable about Watchmaking and Jewellery techniques, with previous experience in sales
- Interpersonal skills, empathy, self-confidence, integrity, emotional control, stress resistance, commitment, discernment
HOW DO WE KEEP YOU SMILING?
You will be surrounded by creations with an exceptional craftsmanship and heritage. You will learn from inspiring colleagues and management.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the Line Manager
3rd Stage – Interview with the HR Manager
LEARN MORE ABOUT LIFE AT RICHEMONT AND CARTIER:
https://www.linkedin.com/company/richemont/
https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg
https://www.youtube.com/cartier
Statutory Executive Benefits & Governance
- Executive Health, Vision & Dental Coverage with Global Provider Options
- Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
- Annual Discretionary Performance Incentive & Long-Term Equity Participation
- Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
- US Department of Labor & E-Verify Work Authorization Sponsorship
