Customer Service Assistant

Executive Mandate Specification

Castles & Coasts Housing Association (CCHA) is currently looking to recruit a permanent, full time (36.25 hours per week) Customer Services Assistant based at our Carlisle office with a salary of £21,500 to £22,440 per annum.

If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team, as CCHA continues to grow and deliver the best possible services to our customers. As a Customer Services Assistant, you will play a key role as the first point of contact for our customers. You will be a skilled communicator using multiple communications platforms.

The post holder will demonstrate excellent administrative skills while providing support to colleagues and ideally have some experience of customer care. If you like what you’ve read, and you would like the opportunity to join the CCHA Team, please complete our application process, telling us how you feel you can add value and dynamism to our team.

If you choose to apply, and are successful, you will be rewarded on all levels - a great place to work and a great team of people to work with. If you are looking to make a real difference to the service we provide to our residents, then please click the apply button on the vacancy listing on our website.

Closing date for applications: Monday 17 April 2023

Interviews to be held: in Carlisle on Thursday 4 May 2023

Job Types: Full-time, Permanent

Salary: £21,500.00-£22,440.00 per year

Benefits:

• Bereavement leave
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Life insurance
• On-site parking
• Sick pay

Schedule:

• Flexitime
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: Hybrid remote in Carlisle, CA3 8TT

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship