Guest Services Manager (Holiday Park)

Executive Mandate Specification

Job Title: Guest Services Manager
Location: Cofton Holidays - Dawlish

We are Cofton
Experience Enthusiasm Legacy Resilience

This a fantastic opportunity for a career-minded individual to join a much-loved multi-award-winning family-owned Holiday & Leisure Park in the picturesque Village of Dawlish, Devon We are seeking a dynamic and experienced leader to join our team as a Guest Services Manager at our popular holiday park. This is a fantastic opportunity for a highly motivated individual to join a thriving business and create a genuine impact to guests that return to this much-loved holiday destination.

Responsibilities:

• Direct and manage all areas of guest services across the holiday park

• Towing and Siting touring Caravans

• Manaing the daily cleaning of Touring and front of house areas

• Car pass and wrist band checking

• Safety Checks

• Assisting with repairs and maintenance

• Meet and greet guests, and provide excellent customer service

• Liaise with teams across the park to ensure guest satisfaction

• Ensure that the customer experience exceeds expectations

• Help develop and implement new guest-related initiatives

• Ensure the guest services team is properly trained and motivated

• Crate and manage staff rotas in line with budget and need of the business.

• Deal with guest complaints and escalate as appropriate

• Monitor and analyse guest feedback and recognise areas for improvement

• Manging Department Health and Safety

• Managing a team of Park Wardens

Requirements:

• Minimum of three years' relevant experience

• Driving licence required

• Towing licence preferred

• Excellent customer service and communication skills

• Demonstrable experience in a similar role

• Experience in Rotering and training staff

• Strong organisational and problem-solving skills

• Passionate about delivering excellent guest experiences

• Ability to work with a multi-disciplinary team

• Ability to work under pressure and handle multiple tasks

• Strong IT skills, including the ability to use Microsoft Office and booking systems

• 40hr contract

• Weekend working essential

• Working from home will not be possible

The successful candidate will have a proven track record in delivering exceptional customer service and demonstrated experience managing teams to achieve their objectives. We offer competitive compensation packages and the opportunity to be part of a vibrant and fast-growing business.

BENEFITS

As well as the general benefits of working in hospitality, Cofton brings you great benefits on top!

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Salary -£14.42/hr

• Training and development opportunities

• Company Healthcare Scheme available (after successful probation)

• Company Pension Scheme

• Access to company PerkBox scheme

• Discounted Staff Menu whilst on duty

• Discount on food and drink from restaurants

• Complimentary use of leisure facilities

• Discounted rate for exercise classes

• Reduction on accommodation for friends and family
• Free On-site Parking

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What's great about working for Cofton is being part of a successful business and part of a devoted team, we're located out of town in the countryside with great transport links, you can cycle from Dawlish or Starcross, we have a bus stop on our entrance with busses running regularly from Exeter to Dawlish, Teignmouth and beyond, for those that drive we have plenty of onsite parking._

If you are interested in this exciting role, please apply with your CV and a covering letter.

Job Type: Full-time

Salary: £14.42 per hour

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship