Trainee Customer Service Advisor

Executive Mandate Specification

Responsibilities

• To work as part of the Operations team to help develop and deliver Customer Service to our customers.
• To deal with inbound and outbound telephone calls.
• To deal with emails, tickets and Live Chat.
• To build up excellent knowledge of products and services.
• To assist with daily, weekly and monthly Administration tasks.
• To deliver an excellent Customer Service experience at all times.

Knowledges & Skills

• Ability to work remotely with other team members and stakeholders to interpret their requirements and implement activity accordingly.
• Must be IT literate with sound knowledge of Microsoft Office type applications.
• Have a proactive approach to work and be able to show initiative.
• Confidence when communicating with people on all levels; face to face as well as online meetings, emails and over the telephone.
• Basic administration skills including answering telephones, sorting inbound emails, undertaking research and dealing with correspondence.
• Customer service experienced preferred.

Schedule and Location

• Remote Working.
• May require occasional commute to Manchester shared office space.
• Set weekend shifts with the opportunity for additional hours Monday - Friday during peak trading periods.

Job Type: Part-time
Part-time hours: 4 per week

Salary: £10.18-£10.42 per hour

Benefits:

• Work from home

Schedule:

• Day shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Remote: reliably commute or plan to relocate before starting work (preferred)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: Remote

Application deadline: 24/03/2023
Reference ID: COLCSA
Expected start date: 15/04/2024

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship