Customer Service Advisor

Executive Mandate Specification

Customer Service Advisor

Monday to Friday 9am to 5pm (35 hours per week)

Salary 19.5k per Annum

We have an exciting opportunity for a Customer Service Advisor to join our Sales Department at Complete Intacare Hygiene Ltd at our office based in Canvey Island

Customer Service Advisor Responsibilities

• Answer and make phone calls and respond to emails
• Process orders and quotes via Sage 200
• Resolve enquiries and complaints
• Build long lasting relationships with customers
• Cross-sell products and services
• Maintain customer records
• Ensure high levels of customer satisfaction

Customer Service Advisor Requirements

• Excellent written and verbal communication skills
• Able to listen, project empathy, and resolve complaints
• Able to meet sales and work quotas
• Be a team player
• Able to organise, prioritise, and multitask
• Positive and approachable manner

This is a maternity contract to be assessed after 12 months

Job Types: Full-time, Temporary contract
Contract length: 12 months

Salary: £19,500.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Canvey Island, SS8 0EQ: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location

Expected start date: 11/04/2023

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship