Customer Service Assistant

Executive Mandate Specification

Are you looking for a full time position with opportunities to learn new skills and develop a career?

Do you have good people skills and the ability to speak to people over the phone?

If so this is a great opportunity for someone to start a career in a role where you will learn key skills that will look great on your CV for future opportunities

We are currently recruiting for an enthusiastic customer service/trade counter position for our market leading industrial distribution company in the heart of Norwich.

Our client is seeking an individual looking to enter the world of sales and customer service in a versatile and varied role within their workwear and PP division. It will be a varied role with full training that will give you exposure to everything from initial enquiry, the manufacturing process all the way through to delivery.

The main attributes we require is someone with a willingness to learn and the ability to communicate well over the phone to customers. No previous experience is necessary however experience in customer facing roles either in person or over the phone would be advantageous. Having an interest in design/art/textiles or something similar could also be advantageous.

There is also realistic opportunities for progression and personal development. This company are firm believers in developing and promoting from within for those who show the willingness and work ethic to be successful.

Key responsibilities include:-

• Inbound call handling from new and existing customers
• Taking and processing orders
• Updating customers on their order status
• Programming automated industrial sewing machine
• Involvement in design work
• Liaising with sales and transport teams

What we require:-

• enthusiasm with a drive to learn & develop
• excellent communication and people skills
• hungry and driven attitude
• proactive nature - a go getter

Salary ranging from £20 - £22,000 plus bonuses (DOE)

Mon - Fri 7.30am - 4.30pm

20 days holiday plus bank holidays

Job Types: Full-time, Permanent

Salary: £18,000.00-£22,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person

Reference ID: Norwich workwear

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship