Customer Service Assistant

Executive Mandate Specification

Customer Services Assistant

• Full Time Office Based
• £23-£25k depending on experience
• 9-5 working hours

Job Description

Concept Resources are working with a production facilities company located in Leicester, who are searching for an experienced Customer Services Assistant able to work within a fast paced environment.

The purpose of this role is to assist in the efficient, effective and economic operation of the Customer Services department to meet the requirements of day to day and ongoing long term customer needs. The post holder will need to build effective relationships with both Internal Customer Service Team and External Sales Teams as well as other Company departments. They will be hands-on when required, supporting the team to ensure that all customer queries/issues are resolved in an efficient and timely manner. There will also be a requirement to assist with customer queries and quotes on behalf of the Sales Director and National Sales Manager.

KEY DUTIES AND RESPONSIBILITIES

• Main duty is to improve and enhance the overall customer experience.

·Management of Key Account’s automated ordering system and respond to any queries related.

·Assisting Sales Director and NSM with customer support such as quotes, delivery information, image/literature requests, product queries.

·Answering incoming calls and dealing with or directing to relevant person.

·Order processing/checking when required due to sick/holiday cover.

·Maintain an orderly workflow and have the ability to prioritise workload throughout the day.

Skills & Experience Required

• Previous experience in a similar role essential, dealing B2B rather than B2C is preferred.

• Ability to communicate courteously with customers by email, telephone and face to face.

• Ability to maintain a calm approach when dealing with customers, directly and indirectly through team members.

·Attention to detail is key, especially when order processing and preparing quotes.

·Have the ability to retain product and customer information to offer a quick and responsive service.

·Computer skills such as Word, Excel, Outlook essential and ability to pick up new internal systems and processes quickly.

·Order processing using Sage 50 short term, moving to Dynamics 365 Business Central from Summer 2023.

·Fast thinking, able to use own initiative to resolve issue or provide solution.

Have the relevant skills? Apply Now!

Job Types: Full-time, Permanent

Salary: £23,000.00-£25,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship