Graduate Customer Success Executive

Executive Mandate Specification

Graduate Customer Success Executive

Head Office in Coventry with Hybrid options available

Salary £competitive plus bonus incentives.

Our customer is looking for an energetic Graduate Customer Success Executive who will be a key addition to the existing sales team, responsible for delivering a consistent new business pipeline within the Digital sector.

Role Responsibilities

• Client prospecting and booking new business meetings.
• Initiating new business pipeline crucial for business growth.
• Log and update activity through CRM system to support you and the team in tracking and achieving targets.
• Utilise social media as a social selling tool and to help you establish your brand within the industry.
• Lead nurturing – managing and progressing Marketing Qualified Leads.
• Provide regular customer feedback to Sales and Technical Directors.
• Execution and support for marketing campaigns.
• Attend events and exhibitions as necessary to raise company profile.
• Provide sales support on marketing campaigns when required including events, offers and incentives.
• Build prospect reports and build your own knowledge of your target market.
• Establish long-term customer and internal relationships based on trust.

Experience & Qualifications (Desired, not necessarily required)

• Educated to degree level.
• First-rate communication and written English skills – only highly articulate and effective communicators will be successful in this role.
• Sales, call centre or customer service experience.
• Customer facing experience – able to demonstrate aptitude and suitability in a previous role.
• Experience a CRM System.
• Knowledge of: engineering design (CAD) and manufacturing processes and associated software would be a distinct advantage.
• Experience of using social media for business.

The Professional Individual

• High organisational skills, extremely disciplined with time-management and possesses a strong work ethic
• Manages conflicting priorities to ensure objectives are achieved, and deadlines are met
• First rate interpersonal skills and approachable nature
• Excellent command of language both written and verbal
• Excellent telephone manner
• Has a passion for technology and always aspires to learn more
• Understands how to offer value to a customer
• Willing to learn fast and apply learning to meet organisational outcomes
• Wants to work as part of a team to bring collective success to the business

Excellent Opportunity. Permanent

Job Types: Full-time, Permanent

Benefits:

• On-site parking
• Work from home

Schedule:

• Monday to Friday

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship