First Line Support- French speaking (Temp)

Executive Mandate Specification

CooperSurgical Fertility Solutions is the global leader in IVF and reproductive genetics, providing innovative products, services and training for every step in the ART journey. We are in this fantastic position due to the hard work, diligence and valued contributions made by our excellent workforce.

Healthy women, babies, and families™

At CooperSurgical we are currently looking to recruit a First Line Support (FLS) for a 7–9-month maternity cover, June to February 2024. You will be a part of the UK and EMEA FLS team with reference to the Product Support manager. We have a busy fun environment and excel in helping each other. The role is remote, but you must be eligible to work in the UK.

Position

In the role as First Line Support, you will assist with administrative service support to EMEA and
APAC region. The tasks will vary from customer inquiries, quotations to tracking orders and arranging repairs. You will primarily be responding via mail and phone and attend casual e-meeting with peers and colleagues from CooperSurgical. You will be successful in the role by ensuring
CooperSurgical high response rate and positive customer satisfaction.

Your key responsibilities

• Manage and assist in customer inquiries and questions
• Handle requests via email and telephone
• Arrange and track orders in CRM
• Support with ad hoc tasks related to your business area.

Your Qualifications

• Relevant experience in Business Administration, Service or Hospitality.
• 2 years of Customer Service experience via email and phone channels.
• Previously assisted with Order Management and service inquiries.
• Collaborative with a structured approach.
• Eye for detail.
• Proactive and solution focused.
• Fluent in written and spoken English, - French communication is a benefit.

Why join CooperSurgical?

We can offer a challenging position within a dynamic, globally leading, high growth company. You will work together with competent colleagues in a positive environment that welcomes people of all views and backgrounds and provides countless ways to grow and develop.

Interested?

If you have questions about the position, you are welcome to contact Ida Wenger-Parving or apply here.

To ensure we continue improving the quality of treatments for women and families, we offer roles that challenge individuals, helping them grow. To make this happen we provide high-quality training, and through collaborative project work and peer support, we believe our work environment helps to nurture talent enabling everyone to excel.

Job Type: Full-time

Benefits:

• Company pension
• Flexitime
• Life insurance
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Education:

• Certificate of Higher Education (preferred)

Experience:

• customer service: 2 years (preferred)

Work Location: Remote

Application deadline: 24/04/2023
Expected start date: 01/06/2023

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship