Customer Connections Service Support

Start date for this role is the end of April 2023

Are you ready for an exciting new challenge with a successful Gold Standard full fibre network provider?

A little bit about us….

We’re not like other broadband providers, and we really don’t want to be. We are currently on a mission to ensure rural communities across East Anglia and Essex can access future-ready, hyper-fast, full fibre broadband.

After securing a total of £146 million from our investors, we need you to play a part in our ambitious future!

Why join County Broadband….

At County Broadband we believe in giving back to our employees and empowering everyone to develop to their full potential. We believe in our values of Ambitious, Loyal and Proud!

We currently offer some great benefits, that are continuously being reviewed!

• Salary of up to £20,319 per annum
• 22 Days holiday, plus bank holidays. Increasing with service
• Private medical cover
• Company bonus scheme
• Eye Care Vouchers
• Company events!
• Company Pension
• Sick Pay

Our exciting opportunity

The role will be key to ensuring all queries within connections are answered in a timely, empathetic manner. Duties include but are not limited to;

• Provide quality support by being engaging, friendly, and confident to help us deliver a first-class end-user experience for our customers.

• Respond to inquiries by phone, email, and through the support ticket system.
• Record all information accurately against the customer record.
• Process orders and book installations with contractors and internal teams.
• Using data to identify customer connections within FTTP village projects.
• Update and maintain the engineering calendar.
• Manage overdue invoices, payment queries, deferral, and extension of contracts
• Maintain customer contact to engage and support customers to complete connectivity Vouchers or company promotions.
• Act as first line support to any contract disputes

Your skills and experience

• Experience in a customer service/call handler role.
• Proven experience in an administrative role
• Computer literate
• Excellent written and verbal communication skills

Apply today to start your next adventure with County Broadband!