Customer Service Advisor

Executive Mandate Specification

Due to business growth, we are looking to employ a dynamic Customer Service Advisor to work within a busy pallet department, the role will be via both the phone and email and will include the following duties:

• All forms of customer communications in a timely manner to ensure complete customer satisfaction.
• Communications with other network depots to ensure delivery performance
• Communication with our own drivers to ensure KPI's are maintained
• Responding to customer and depot emails and message within an agreed timeframe
• Liaising with customers re potential late collections or other issues
• Elements of performance reporting
• Any other duties as required

Previous experience in a transport/logistics related arena would be an advantage but not a necessity.

Hours of work - Monday to Friday 37.5 hours per week 09.30 - 17.30 plus 1 in 8 Saturday mornings

Job Types: Full-time, Permanent

Salary: £21,500.00-£24,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Free parking
• Gym membership
• On-site parking
• Wellness programme

Schedule:

• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Sheffield: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship