Remote Customer Care Representative

Executive Mandate Specification

We are currently recruiting for a Remote Customer Service Represenative.

About the us

DIY-Kitchens.com is the world's biggest online kitchen retailer, a family-owned business with three world class, state of the art manufacturing sites in Yorkshire. We’ve been manufacturing our kitchens since 1982 and we pride ourselves on producing stunning kitchens that our customers love, finished to the highest standard and built to last.

We’re rated “Excellent” by our customers on Trustpilot and have even been awarded “Best Rated Kitchen Brand” By Which? magazine. We now have a number of exciting opportunities for you to join our team of 400+ colleagues and grow your career with us – in return we’ll reward you with some fantastic benefits and a great future with a friendly, dynamic company.

Immediate Starts Available

You will be working a 4 on 4 off shift.

Week 1: 8am till 6pm

Week 2: 11am till 9pm

Main Responsibilities

• Responding to online support queries
• Liaising with suppliers and different departments within the company to ensure the customer is receiving excellent service
• Communicating with customers through various channels
• Inputting replacement orders onto our inhouse software
• Booking in fitters and deliveries with customer and transport team
• Resolving customers problems efficiently to attain maximum customer satisfaction
• Managing numerous tasks to meet deadlines
• Providing feedback to the relevant departments to improve performance

About you:

• You must have experience in customer service within the kitchen industry
• Must be able to handle complaints under demanding situations
• Be empathetic and a problem solver
• Confident IT Skills - able to navigate through various computer systems
• Strong attention to detail
• Be able to communicate in a confident, clear, and friendly manner
• The ability to remain calm under pressure in a fast-paced environment
• Flexibility towards working hours as overtime may be required on some days
• Positive attitude towards work

Benefits:

• Will be remote working (no travel costs, no travel time, lunch at home etc)
• Permanent contract
• Pension scheme
• Family run business
• Weekly pay
• 2-week training programme
• Company laptop and phone provided

Job Types: Full-time, Permanent

Experience:

• Kitchen Manufacuring: 1 year (required)
• customer service: 2 years (required)

Work Location: Remote

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship