Warehouse and Customer Service Associate

Executive Mandate Specification

About us

Dolma Inc. is a small family, woman, and minority-owned and run business in Redwood City, CA. We deal in artisan-made products and are people focused, not a big corporation.

Our work environment is professional, friendly, and teamwork oriented.

We are seeking a Warehouse And Customer Service Associate to join our team!

You will be responsible for fulfilling orders as well as helping customers, by providing product and service information and resolving fulfillment, shipping, and product issues.

Responsibilities:

• Fulfill orders for wholesale clothing/accessories
• Assist Warehouse Manager in all shipping/packing/customer service related tasks
• Handle customer inquiries and complaints via email and phone
• Provide information to customers about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent attention to detail
• Excellent written and verbal communication skills
• Ability to lift up to 50lbs
• Experience in customer service and/or fulfillment preferred

We are looking for someone with a positive attitude, personal responsibility, flexibility, and integrity, who works well with the rest of our team. We are people focused, not a big corporation. Come interview and get to know our tight-knit team!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Health insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Redwood City, CA 94063: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship