Automotive Service Technician

Executive Mandate Specification

We are looking for an experienced, energetic and motivated Service Technician to join our team. As a Service Technician at our company, you will be responsible for ensuring proper task management in order to achieve outstanding customer satisfaction.

Responsibilities:

• Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency.
• Manage all on-site installation, maintenance, repairs and testing tasks to ensure proper documentation of all related processes.
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.
• Collaborate with the technical team and share information across the organization to build positive relationships with clients and coworkers.
• Satisfy customer needs by making appropriate recommendations and briefings using appropriate field automation systems, procedures, and protocols.
• Establish assistance by studying system requirements, including ordering and gathering essential components and parts, completing the installation, and performing quality assurance tests.
• Maintain customer satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend system improvements.

Qualifications:

• 3+ years of experience in a dealership preferred
• Experience with managing and preserving technical equipment
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Accustomed to using mobile tools and applications

The Flat Rate Technician Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $30.00 to $45.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

The Lube Technician Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $20.00 and $45.00

Job Type: Full-time

Pay: $20.00 - $50.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Automotive Repair: 1 year (Preferred)
• Dealership: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship