Customer Service / Booker

Executive Mandate Specification

Customer Service / Booker

Ecomaster household named companies nationwide, we are passionate in our delivery, to ensure that our clients/customers are supported in the best possible way.

Our offices are conveniently located in an attractive location between Sutton Coldfield and Tamworth, and you will be working 9am to 5pm Monday to Friday with a great friendly team.

Your role will include the following: -

Key accountabilities:

Answering incoming calls in a professional manner adhering to company guidelines

• Making outbound calls to book appointments on behalf of the Retailer for our Technician to visit customers to repair issues with their furniture
• Accurate data input into company’s in-house system/portal
• Resolve customer enquiries effectively, escalate complaints and issues to the Team Manager
• Working through call lists assigned in age order.
• Answering technician’s mobiles and deal with queries relating to calls
• Work to achieve the departments targets by providing an outstanding service to our customers/clients
• Ensure all team SLAs are met within the required timeframe

Skills, knowledge, and experience

• Excellent Customer Services skills
• Be computer literate and easily navigate between different screens and systems
• High degree of accuracy with a commitment to high standards
• Ability to work on own initiative and to multi-task effectively
• Flexible working approach
• Excellent communication skills
• A genuine interest in helping customers

Job Types: Full-time, Permanent

Salary: £18,525.00 per year

Schedule:

• Monday to Friday

COVID-19 considerations:
We are meticulously following government rules and guidelines to ensure all staff and customers remain protected at all times

Work Location: One location

Reference ID: JTcsb241221

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship