Customer Services Support

Introduction

We are currently recruiting for a Customer Services Support to join our team based at Worksop. This role is to be the front facing representative for the Transport division of the business between ourselves, the customers and suppliers, you will ensure you take ownership of all queries or issues that are presented to you and manage them through to closure, with a ‘can do attitude’ and to exceed customer expectations.

Main responsibilities

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  Manage the Customer Service Inbox

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  Log all queries on the system and reply to all within the agreed SLA
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  Raise any escalations to the relevant person/s
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  Close out issues once resolved

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  Add any additional costs for hauliers within the agreed time
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  Answer phone calls and log accordingly
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  Book in all collections and deliveries as required using the correct systems and forms
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  Any other reasonable request

Qualifications

5 GCSE’s or equivalent at grade C or above (English and Maths Preferred)

Experience

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  Experience in a Customer Services role (desirable)
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  Experience in a Transport environment (desirable)

Skills/Knowledge

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  Excellent communication skills – converse effectively at varying levels.
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  Excellent attention to detail with a high level of accuracy.
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  Organised, able to multitask and prioritise
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  Able to work under pressure
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  Team player but be able to work alone under own initiative.

In return, we offer a range of benefits including:

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  Competitive salary
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  PPE
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  Company medical scheme
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  Ongoing training and development
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  Pension scheme

If you want to grow with a rapidly expanding, industry leading company within the specialist plant and transport industry, then this could be the opportunity for you!

This is a full time, permanent position subject to a successful probationary period.

Please be advised we reserve the right to close the advert early.