Customer Service Advisor

Executive Mandate Specification

Fairway Furniture are seeking a dynamic individual with customer service experience, combined with excellent administrative abilities, to join the team at our Plymouth store.

You will be required to liaise with the public and suppliers with regards to orders, deliveries and after sales service. You will have a strong administrative background and be proficient with Outlook, Word and Excel. You will also be the first point of contact for customers and suppliers and will need to have a professional and friendly character, both on the telephone and in person.

We are seeking a candidate with a ‘positive, can do’ attitude; someone who can work both independently and as part of a team to meet tight deadlines.

The role will require you to work a rolling rota of 37.5 hours a week between Monday and Saturday 9am to 5.30pm and Sundays 10am to 4.30pm. In return, you will receive a basic salary of £21,408 per year, plus monthly and quarterly bonuses, with an OTE over £24,000 being achievable based on current store performance. Other benefits include; staff uniform, pension, annual leave and access to a generous staff purchase scheme.

If you feel you have all the attributes above and want to work within a friendly environment, then apply today for this exciting opportunity.

More information and an application form can be found on our website.

Interviews will be conducted on a rolling basis throughout the recruitment process, if you do not here anything within four weeks of submitting your CV you have been unsuccessful in obtaining an interview.

Job Types: Full-time, Permanent

Salary: £22,000.00-£27,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking
• Store discount

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Quarterly bonus

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship