IT Assistant - 1st Line Support - Factory Based

Executive Mandate Specification

Do you work in IT? Are you looking for your next challenge? Freshcut Foods are currently looking to recruit a new IT Assistant to deal with 1st line support issues throughout our factory.

Freshcut Foods is the UK’s leading manufacturer of added value plant based ingredients. Our customers are major household names across the food service, retail, and delivery box sectors. Operating out of our three well invested sites in Nottingham, we continue our rapid expansion while remaining dynamic and leading the way in vegetable innovation.

We are looking for applicants who are hardworking, who take pride in their work, and have an eye for detail. You must also maintain a high level of accuracy in a fast paced environment. Good communication skills are also essential as you will be working as part of a team in this role.

Joining Freshcut Foods is also joining a community that nurtures its workforce, with regular food events and staff recognition. We strive to ensure our colleagues are rewarded for their dedication and hard work, while working together to produce products to a high standard.

KEY RESPONSIBILITIES

· Support our business with first line support for both software and hardware

· Upkeep of the network and phone lines

· Ensure that the department is kept clean and well organised at all times.

· Effectively and professionally, communicate with stakeholders, employees and other teams.

· Ensure that Health and Safety regulations are followed

· Supporting the business with hardware and software on a shop floor level as and when required

SKILLS AND EXPERIENCE

· Self-motivated and enthusiastic

· Good communication skills/written & verbal

· Ability to provide timely and accurate record of works using IT support system

· Ability to organise and prioritise work

· Good technical problem solving skills

· Ability to work effectively and efficiently alone or as part of a team

· Minimum 1 years’ experience within the IT Industry

· BSc (Honours) in a Computing or IT related subject

· Experience with basic networking

· Experience with Active Directory

· Experience with Microsoft Exchange

· Good knowledge of Excel (Formulae, Macros, etc.)

BENEFITS

· A competitive salary

· A supportive management team with an open door policy

· 8% contributory pension (5% contributed by you)

· 28 days holiday (increasing by 1 day a year to a maximum of 5)

· Life assurance up to 3x salary

· Extra holiday days on 5, 10, 15, and 20 years of service

· Access to an Employee Assistance Programme

· Membership to The Company Shop based in Long Eaton

· Monthly team lunches, Christmas hampers and team building events

· Opportunities to take part in Degree Level Apprenticeships and training courses if required

· Opportunities to progress with a promote from within attitude

· Close to good transport links (bus and tram) with car parking available on site

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• On-site parking
• Referral programme
• Sick pay
• Wellness programme

Schedule:

• Monday to Friday

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship