Customer Service Manager

Executive Mandate Specification

Our client is one of the market leader in food manufactures in the UK serving as a national supplier of high-quality Food-to-Go products to a wide range of customer types through their extensive client network.

They are looking for an Customer Service Manager in Bradford.

Salary: £30,000-£35,000 per annum

Location: Bradford

Role Type: Permanent

Duties:

• Overseeing the customer services teams
• Training and managing Customer Service Assistants and Representatives
• On-boarding and training new employees
• Setting customer satisfaction targets and working with the team to meet targets consistently
• Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
• Creating customer loyalty programs to increase revenue and improve client retention
• Establishing customer service policies and procedures
• Staying updated on developments in the customer services field

Expectation:

• Exceptional management and leadership skills
• Strong communication, interpersonal, and problem-solving skills
• Computer literate
• Professional attitude and work ethic
• Excellent organizational skills and process driven
• Careful attention to detail
• High level of integrity, accountability, and initiative
• Ability to work independently and under pressure
• Ability to work in a team environment

Gap is acting as an employment business.

Job Types: Full-time, Permanent

Salary: £30,000.00-£35,000.00 per year

Benefits:

• Canteen
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship