2nd Line Support Engineer

Executive Mandate Specification

Are you an experienced 2nd line support engineer looking for your next challenge? Look no further!

As a 2nd line support engineer, you will play a critical role in ensuring the smooth operation of our clients' IT infrastructure. You will be responsible for troubleshooting and resolving complex technical issues, ensuring that all systems are up and running at all times.

To be successful in this role, you will need to have a strong background in IT support, with a particular focus on Azure and Microsoft 365. The 2nd line support engineer will be familiar with a range of different technologies and platforms, and be able to adapt quickly to new challenges as they arise.

As a 2nd line support engineer, you will work closely with our clients to understand their needs and provide them with the highest level of service. You will be responsible for maintaining detailed records of all support requests, and for ensuring that all issues are resolved in a timely and efficient manner.

As a 2nd line support engineer, you will be responsible for taking ownership and managing tickets through resolution or escalation. You will work closely with clients to understand their needs and provide the highest level of service possible

If you are a highly motivated and skilled 2nd line support engineer with experience in Azure and Microsoft 365, we want to hear from you! We offer competitive salaries, a friendly and supportive working environment, and the opportunity to work on a variety of exciting projects.

So why wait? Apply today and take the next step in your career as a 2nd line support engineer!

Job Type: Permanent

Salary: £35,000.00-£40,000.00 per year

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday
• Overtime

Ability to commute/relocate:

• London, Greater London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship