Field Installation Manager

Executive Mandate Specification

Role Overview

As the Field Manager, you will be playing an important role in the future delivery and management of our teams and business. Leading a team of people to ensure a flawless and consistent gold standard service is provided. You will take charge of timely installations and fault repairs for our customers.

About the Role

• Your role will involve managing multiple contractors, ensuring they are measured, managed and reviewed against the SOP.
• Ensure and monitor effective site operations and coordination of works compliant to NRSWA and Health & Safety requirements.
• Direct line management of a team of field supervisors, acting as a key support and coach, ensuring effective communications and performance management (KPI’s)
• Inspect sites and locations to ensure compliance and identify requirements.
• Work with other departments to ensure standards are met.
• Inspect sites and locations to ensure compliance and identify requirements.
• Responsible for gathering and collating evidence in relation to any challenges received, and the timely submission of such evidence.
• Contribute to the development of policies and procedures
• Owning daily/weekly reports of engineering performance, highlighting any risks that may have arisen to the wider business.
• Ensuring all new teams have the associated support and that all tooling/vans are available for work to commence at the agreed timescales.

Experience

• Experience working with both internal & external teams
• Experience of managing teams involved in customer installations/ service visits, Network repair and MDU block wiring.
• Leadership experience, leading a team
• Experience using Microsoft office package
• Experience in a customer centric, fast paced environment
• Experience of working in a similar industry or environment.
• Experience of working with budgets and close financial management
• Experience of leading a remotely dispersed workforce across a large geographic area
• Accreditation to NRWSA Supervisor level
• The ability to communicate at all levels and manage key stakeholder relationships

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship