Information and Advice Officer

Executive Mandate Specification

In this role, you will be required to give guidance, support, and information to households in crisis using your skills to help individuals find solutions. Communication skills are vital for this position, both written and verbal. Using your skills, you will have the confidence to engage with customers, sometimes managing difficult conversations.

You will have experience in supporting others preferably in delivering welfare focused interventions and have knowledge of grant funding available sources. You will be highly proficient in the use of IT, specifically Microsoft applications.

You will be positive, patient, and empathic with an adaptable approach and have a passion for communicating and engaging with people.

• Deliver a professional and responsive service
• Advise clients on available claims and potential funding opportunities
• To create and maintain high standards of case recording, providing information on the outcomes and details of advice, actions, and closure
• To refer clients to other agencies as appropriate for specialist help with issues that fall outside the remit of the service
• Keep all records confidential, safe, and accessible for future retrieval
• Non-judgemental approach

What do we expect of you?

• Ability to interpret information to be able to make decisions
• Knowledge of domestic energy and affordable warmth issues would be an advantage
• The ability to show empathy
• Active listening skills
• To be able to adapt to different customer circumstances
• Excellent attention to detail and highly organised
• Excellent IT skills and experience of commonly used packages
• Excellent customer service skills and ability to manage difficult conversations
• Ability to work on own initiative, prioritise own work, meet deadlines
• Good interpersonal skills and communication skills
• To be flexible and reliable
• Have great time management

Job Types: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week

Salary: £22,500.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Flexitime
• Free parking
• Gym membership
• On-site parking
• Wellness programme

Schedule:

• Day shift
• Flexitime

Ability to commute/relocate:

• Burton upon Trent: reliably commute or plan to relocate before starting work (preferred)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship