Customer Onboarding Specialist

Executive Mandate Specification

You want to provide advice, guidance and expertise to existing and new partners? You enjoy communicating and teaching technical knowledge to customers? Then this role could be perfect for you!

We are looking to hire a motivated Customer Onboarding Specialist who wants to work with an amazing team and towards us becoming a market leader in UK!

This is a full-time position that we are looking to fill as soon as possible, based out of our office in Bristol or Reading, UK.

Tasks

• You support our UK and US sales team in customer projects.
• You hold presentations about the Hornetsecurity Services.
• You ensure a successful onboarding process to our services for our customers.
• You undertake follow ups, nurturing activity to ensure exceptional service throughout.
• You participate in technical aspects of tenders.
• You assist the sales staff in in dealing with complex technical issues.

Requirements

• You have an IT education.
• You have professional experience in the field of IT support/ help desk/ onboarding/ pre-sales or consulting of IT solutions, ideally in an IT security or SaaS environment.
• You have excellent communication skills and can present yourself competently and confidently to customers.
• You enjoy convincing customers of Hornetsecurity Services on a technical level in presentations and web meetings.
• Experience in cybersecurity industry is beneficial.
• You tackle things proactively, prefer to complete tasks today rather than tomorrow, and enjoy working in an international, fast-paced environment.

Benefits

• Temporary Employee Exchange Program – we provide the ability for you to work at our global office locations and explore the world (e.g. Malta, Madrid, Montréal, Washington).
• Home-Office Option and flexible working time.
• Team events like Laser Tag, Escape Room or nights out together – let yourself be surprised.
• Be-Active Bonus – we’ll keep you healthy with an allowance for your membership in fitness and sports clubs.
• Unlimited contracts – we’re looking for hornets to grow long-term with us.
• Referral Bonus: we pay 1500€ for each referral who is successfully hired by us!
• And, of course, the usual standards such as development opportunities, coffee, tea, soft drinks & fresh fruit, office dogs, no dress code and much more.

Do you want to help shape the growth and success of the Hornetsecurity Group? Then apply now with

• Your CV as PDF document.
• Your earliest starting date and your salary expectation.

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship