Customer Service Assistant

Executive Mandate Specification

We are looking to recruit a Customer Service Assistant to assist with the running of front office operations at Host Student Housing Management (UK) Limited providing exception customer service for our residents.

Working hours are: Monday-Friday, 2pm-6pm.

REQUIREMENTS

• Must be customer focused with experience of working in a customer focused environment
• Must possess excellent organizational and communication skills with the ability to multi-task
• Cash handling experience desirable
• The post holder will need to be computer literate with good knowledge Microsoft Office, emails and web searches.
• Self-motivated and possessing the ability to work on own initiative as well as within a team
• Ability to manage time effectively and independently.
• Ability to meet deadlines and work under pressure effectively
• Ability to demonstrate an objective, professional and calm approach when handling difficult situations
• Willingness to be flexible at key times of the year, to offer a ‘can-do’ attitude to ensure the completion of what is required
• An understanding of advertising, sales and marketing (both online and offline) with knowledge of the use of social media in the workplace
• A degree or similar qualification or experience would be an advantage.

The successful candidate will be subject to a DBS check

Job Types: Part-time, Permanent
Part-time hours: 20 per week

Salary: £11.05 per hour

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship