999 Call Handlers

HRGO are currently recruiting for a 999 Call Handler on behalf of a Public Sector health organisation based in Maidstone.

Job Title: 999 Call Handler

Location: Maidstone

Hourly Pay Rate:

Weekdays 06.00 to 20.00 £11.14

Nights 20.00 to 06.00 and Saturdays £14.39

Sundays and Bank Holidays £17.58

Please only apply if you can cover all shift patterns, which includes Nights and Weekends.

Qualifications

• 4 GCSEs at grade C or above (or an equivalent qualification) including English
• RSA Level 3, (or equivalent keyboard skill)

Experience Required

• Previous call centre environment
• Customer service experience
• Excellent listening skills
• Remain calm under pressure
• Handle traumatic, emotional and distressing situations
• The ability to manage and support others during times of crisis -most commonly during an emergency call

Parking on site is available.

Do you want to be part of a team of Call Handlers responding to all incoming telephone calls, giving emergency calls priority over non-emergency calls; on a 24/7 basis, working rotating shifts basis.

Please apply now if you're interested!