Front Counter Officer

Executive Mandate Specification

Role: Front Counter Officer

Department: Local Policing Command (LPC)

Scale: SC3

Salary: £21,432 - £22,677 (plus additional shift and weekend working allowance)

Location: Osborne Street, Hull

Hours: 37 hours

Contract: Permanent

Do you have a passion for providing a high-quality customer service? We have the perfect opportunity for you!

As a Front Counter Officer, you will be responsible for providing a service to the general public by assisting with their queries and liaising with police officers and staff and different external partnerships, in order to service the needs of the community.

The role includes carrying out different administration duties such as creating logs and forwarding to the appropriate area, undertaking enquiries on police systems when required, and directing calls to the relevant departments across the Force.

Required Skills:

We are looking for someone who has experience of working within a customer orientated field with clerical experience, dealing with customers face to face but also over the telephone.

You will be working with minimal supervision, therefore the successful candidate should be able to demonstrate excellent organisation skills, including prioritising own workload, and possess a level of maturity.

There will also be occasions where you will be required to handle items of a sensitive nature, such as cash, drugs, firearms, therefore experience of working within a secure and confidential environment is crucial.

For further information relating to the role and tasks of this position please refer to the attached role requirement.

Why Join Humberside Police?

Humberside Police have policies in place to support a good work-life balance and employee well-being.

Further benefits are;

• Generous annual leave allowance
• Training and development opportunities
• Access to a range of occupational health facilities
• Employee assistance service (accessible 24/7)
• Flexible working where applicable
• Generous pension scheme
• Blue Light Discount
• Gym Membership
• Cycle to Work Scheme
• Free on-site car parking

Further Information:

• Applicants must meet the minimum requirement checkable history criteria of at least 5 years to apply for a role within Humberside in any capacity.
• Successful candidates will undergo a vetting procedure pre-requisite of employment.

How to apply for the role:

To apply for the role, please click the ‘Apply’ button below.

Closing Date: 20th Feburary 2023 at 23:55

It is not likely that closing dates will be extended, other than in exceptional circumstances and would need to be with the permission of the Recruitment Manager and Line Manager of the role.

Attachments:

• Role Requirement
• Guidance for completing your application
• Recruitment Brochure

Humberside Police welcome applications from underrepresented communities. For further information on positive action within Humberside Police, please visit the positive action page:

http://www.humberside.police.uk/diversity-and-positive-action

Job Types: Full-time, Permanent

Salary: £21,432.00-£22,677.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Flexitime
• Free parking
• Gym membership
• On-site parking
• Sick pay
• Wellness programme

Schedule:

• Flexitime

Ability to commute/relocate:

• Hull City Centre, East Riding of Yorkshire: reliably commute or plan to relocate before starting work (required)

Experience:

• Food preparation: 1 year (preferred)
• customer Service: 1 year (preferred)

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship