Consumer Customer Advisor
Executive Mandate Specification
LIFE AT HUNTSWOOD
We are not an average call centre, many of our advisors describe our environment as the most fun and friendly they have ever worked with.
You’ll be joining a team where you’ll be excited to start work each day.
Job Title – Consumer Customer Service Advisor
Start Date – May 2023
Salary - £10.90 per hour + £300 per month performance bonus
Working hours - Hours- 37.5 hours per week
5 days per week on a shift rotation between the following days and times:
Mon to Fri between 8am and 6pm, Saturdays and Sundays between 9am-3pm
Where you will be working -
This is a hybrid position of working in our Glasgow office 1 day per week and the rest working from the comfort of your home.
Overall Job Purpose
Working on behalf of our premium distillery client your day-to-day tasks will include the following -
- Optimising the consumer experience through a personalised, premium service
- Being the initial point of contact for all queries
- Demonstrating a can-do attitude in every situation to constantly raise the level of service provided and consistently exceeding customer expectations
- Proactively working as part of a team and ensuring you have a customer-centric approach
- Responding to consumer/customer queries and needs effectively & efficiently through both phone calls and emails
- Acting with urgency to deliver results to each consumer
- Consulting with consumer regarding their individual needs
- Working in a fast-paced environment
Job Types: Full-time, Permanent
Salary: £10.90 per hour
Benefits:
- Company pension
- Referral programme
- Store discount
- Work from home
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Application question(s):
- Do you have Luxury brand experience? If so please specify.
- Do you have the valid right to work in the UK?
- You will be required to work from our Glasgow city centre office 1 day per week, please confirm you can commit to this?
Experience:
- Contact Centre: 1 year (required)
- Customer Service: 1 year (required)
Work Location: Hybrid remote in Glasgow
Statutory Executive Benefits & Governance
- Executive Health, Vision & Dental Coverage with Global Provider Options
- Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
- Annual Discretionary Performance Incentive & Long-Term Equity Participation
- Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
- US Department of Labor & E-Verify Work Authorization Sponsorship
